SLA and support
24/7/365 is a technical-support headline; 99.99% appears in a headline and on FPT Cloud Standard 2. Universal SLA scope, response times and compensation must be confirmed by contract.
Support
The website displays 24/7/365 as a headline. Some packages mention support channels; this does not establish response or resolution-time commitments.
SLA
99.99% is recorded as a Standard 2 feature line and an existing headline. Universal scope, measurement, exclusions and compensation are not publicly specified.