Terms of service
The public terms that apply to using FPT SMART CLOUD services and website.
Document scope
Public informational scope; contractual commitments require the applicable agreement.
1. Scope
These terms apply to accessing the website, submitting a consultation request and using the infrastructure services introduced or provided by FPT SMART CLOUD.
Using the website or continuing a conversation with the advisory team means that you have read and accepted these basic principles.
2. Customer information
Customers are responsible for providing accurate contact information in a form or consultation request so the team can respond to the actual need.
FPT SMART CLOUD may refuse or suspend requests that show signs of fraud, impersonation or misuse.
3. Lawful use of services
Customers must not use the infrastructure for illegal activity, malware distribution, attacks against other systems or activity that affects platform security.
When unusual activity or a serious security risk is identified, FPT SMART CLOUD may apply the technical measures needed to protect the system.
4. Limitation of liability
FPT SMART CLOUD works to maintain service stability and support customers within the agreed scope. Interruptions may still occur because of maintenance, infrastructure failures or events outside reasonable control.
Detailed commitments about SLA, support or compensation must be confirmed in an official contract or quotation.
5. Updates to these terms
These terms may be adjusted to reflect product, legal or operational changes.
The latest version is published on the website and takes effect when it is updated.